FAQ
Answers to frequently asked questions about products, orders, and services. Should you need further information, our team will be happy to assist you.
Orders can only be adjusted as long as they have not yet been processed. Please contact us as soon as possible.
After completing your order, you will automatically receive a confirmation by email.
Our products are functionally cut and designed for freedom of movement during use.
Use the size chart for guidance. For intermediate sizes, we recommend considering the intended use and desired fit.
The cuts are ergonomic and application-oriented. They offer sufficient freedom of movement without adding unnecessary bulk.
Proper care maintains functionality, protection, and lifespan.
Please note the care instructions on the label and the symbols shown.
Yes. Our products are designed for regular and intensive use in a professional environment.
Our warranty covers defects in materials and workmanship that occur with proper use. Damage caused by improper handling, normal wear and tear, or external influences is excluded from the warranty.
Please contact our customer service with a brief description of the problem and meaningful photos. Our team will review the case and inform you about the next steps.
The processing time depends on the specific request. You will usually receive feedback within a few business days with further information on the process and duration.
In many cases, repairs are possible even outside of the warranty period. We will assess on an individual basis upon request whether and to what extent this is feasible.
Regular care according to the care instructions and proper use contribute significantly to the longevity and function of your equipment.
These payment methods are available to you at checkout:
Delivery times after receipt of order are usually 3–5 working days within Austria and generally 4–6 working days within the EU.
Deviations may occur on Sundays and public holidays.
Returns are possible in accordance with our cancellation policy.
You can find all details in the Cancellation Policy section and in our General Terms and Conditions.